Legal notice

Last updated: 01.07.2026

1. Website owner and operator

This website and the online store available at www.askona.bg are owned and operated by:

Company name: ASKONA EOOD
Unified Identification Code (UIC/EIK): 208316689
VAT number: BG208316689
Registered office and address of management: 19 Karnigradska Street, Floor 1, Triaditsa District, Sofia 1000, Republic of Bulgaria
Managing Director: Adonis Yiangou
Email: hello@askona.bg
Telephone: +359 894 720 850
Website: www.askona.bg

ASKONA EOOD is registered in the Commercial Register and the Register of Non-Profit Legal Entities maintained by the Registry Agency of the Republic of Bulgaria.

2. Purpose of the website

This website provides information about Askona products and services and enables customers to purchase products through the online store.

The terms applicable to orders, payments, delivery, withdrawal from distance contracts, returns, complaints and warranties are set out in the relevant policies published on this website, including:

Terms and Conditions;
Return and Refund Policy;
Shipping Policy;
Warranty Policy;
Privacy Policy;
Cookie Policy.

By using this website, you agree to comply with this Legal Notice and the other applicable terms and policies published on the website.

3. Use of the website

The website may only be used for lawful purposes.

Users must not:

use the website in a way that violates applicable law or the rights of third parties;
attempt to gain unauthorised access to the website, its servers, systems or databases;
introduce viruses, malicious software or other harmful technical components;
interfere with or disrupt the operation or security of the website;
use automated tools to extract or reproduce website content without prior written permission;
use the website or its content for fraudulent, misleading or unlawful activities.

ASKONA EOOD may restrict or suspend access to the website where reasonably necessary to protect the website, its users, the company or third parties.

4. Intellectual property

All content available on this website, including its design, layout, structure, source code, software, texts, product descriptions, photographs, images, videos, graphics, logos, trade names, trademarks and other materials, is protected by applicable intellectual property and industrial property laws.

The content is owned by ASKONA EOOD, its affiliated companies, licensors or other relevant rights holders.

Website content may not be copied, reproduced, distributed, modified, translated, republished, transmitted, displayed, sold or used for commercial purposes without the prior written permission of ASKONA EOOD or the relevant rights holder.

Users may view and use the website content solely for personal and non-commercial purposes connected with browsing the website and purchasing the products offered through it.

No provision of this Legal Notice grants the user any licence or right to use Askona trademarks, logos, trade names or other protected intellectual property.

5. Product information

ASKONA EOOD takes reasonable steps to ensure that the information published on the website is accurate and up to date.

However, product descriptions, availability, dimensions, specifications, prices and other information may occasionally contain technical, typographical or other obvious errors.

Product images are provided for illustrative purposes. Minor differences may occur between the images displayed on a device and the actual product, including differences in colour, texture, shade or appearance resulting from:

screen and device settings;
lighting conditions;
the natural characteristics of materials;
production processes;
differences between manufacturing batches.

Nothing in this section limits the statutory rights of consumers or any liability that cannot be excluded or restricted under applicable law.

6. Prices and availability

Product prices and availability are displayed on the relevant product pages and may be updated from time to time.

The conditions applicable to prices, payments, order confirmation, product availability and delivery are set out in the Terms and Conditions and the relevant store policies.

Where the website contains an obvious pricing, technical or product information error, ASKONA EOOD reserves the right to correct the error and, where permitted by applicable law, contact the customer before processing the affected order.

7. External links

The website may contain links to websites, platforms or services operated by third parties.

Such links are provided for information or convenience only. ASKONA EOOD does not control third-party websites and is not responsible for their:

availability;
content;
security;
products or services;
privacy practices;
cookie practices;
terms and conditions.

Access to third-party websites is at the user’s own discretion. Users should review the legal terms and privacy policies of the relevant third party before using its website or services.

8. Personal data

Personal data collected through this website is processed in accordance with the applicable data protection legislation, including Regulation (EU) 2016/679, commonly known as the General Data Protection Regulation or GDPR.

Detailed information about the processing of personal data, the purposes and legal grounds for processing, data recipients, retention periods and data subject rights is provided in the Privacy Policy published on this website.

9. Cookies

This website uses cookies and similar technologies.

Detailed information about the types of cookies used, their purposes, storage periods, third-party technologies and the management of cookie preferences is provided in the Cookie Policy and through the website’s cookie consent settings.

Non-essential cookies are used only in accordance with the user’s selected cookie preferences and applicable law.

10. Website availability

ASKONA EOOD takes reasonable technical and organisational measures to maintain the security and availability of the website.

However, uninterrupted or error-free access cannot be guaranteed. Access to the website may be temporarily restricted or unavailable due to:

maintenance;
updates;
technical failures;
cybersecurity incidents;
failures of hosting, communications or payment service providers;
events outside the reasonable control of ASKONA EOOD.

ASKONA EOOD may modify, suspend or discontinue parts of the website where reasonably necessary.

Nothing in this section excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

11. Limitation of liability

To the extent permitted by applicable law, ASKONA EOOD is not responsible for damage resulting solely from:

improper or unlawful use of the website;
the use of an outdated, unsupported or defective browser or device;
failures in the user’s internet connection;
malicious software originating outside systems controlled by ASKONA EOOD;
unauthorised interference by third parties;
events beyond the reasonable control of ASKONA EOOD.

This limitation does not apply to liability that cannot be excluded or restricted under Bulgarian or European Union law, including mandatory consumer protection rights.

12. Changes to this Legal Notice

ASKONA EOOD may update this Legal Notice to reflect changes to:

the website;
the company’s services;
technical processes;
business operations;
applicable legislation.

The current version will be published on this page together with the date of the latest update.

Changes will apply from the date on which the updated Legal Notice is published, unless another effective date is expressly stated.

13. Applicable law and jurisdiction

This Legal Notice is governed by the laws of the Republic of Bulgaria and the applicable laws of the European Union.

Any dispute relating to the use of the website will be submitted to the competent Bulgarian courts in accordance with the applicable procedural and consumer protection rules.

Nothing in this Legal Notice restricts the right of a consumer to bring proceedings before a court that has jurisdiction under mandatory Bulgarian or European Union consumer protection law.